Qantas: More than 60 bags on Sydney to NZ flight dumped to make up time

A Qantas customer has slammed the airline for leaving more than 60 bags off a flight from Sydney to New Zealand.

The passenger onboard the flight from Sydney to Wellington, in New Zealand, said the airline didn’t tell them the bags had been left and they only realised they were missing when they stood around an empty baggage carousel.

A post to social media read: “QF163 from Sydney to Wellington on Tuesday night.

“Qantas managed to get us to Wellington 1.5 hours late … and left over 60 bags behind in Sydney due to ‘weight’ reasons.

“It was a full flight … absolutely packed … and they didn’t tell us they skipped half the bags until we’re all waiting at the now-empty carousel at 2am.”

The passenger went on to say he was travelling with a 13-month-old baby.

The post went on: “Queue us with a grumpy 13-month-old … I asked (Qantas staff), ‘How am I going to organise a travel cot at 2am? Where do I get clean clothes from? Formula?’ No answers and not even a sorry.”

The customer said that he spent 30 minutes on the phone after trying to track down his bag.

A Qantas spokesman told NCA NewsWire: “Due to poor weather conditions in New Zealand, we had to reduce weight on our flight from Sydney to Wellington last night.

“The poor weather meant we had to offload a number of bags, which will be delivered to passengers (on Wednesday).

“While we know it’s frustrating for customers to be without their luggage for a day, this was a better outcome than leaving passengers behind to reduce the weight of the aircraft.”

Read related topics:QantasSydney

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